We help companies implement Intercom and Fin.ai
We set it up. Hand it off. You're live in weeks.
Schedule Your Intercom Strategy SessionWhy it matters
Your competitors are automating support with AI.
The gap widens every day you wait.
The Reality
Support orgs that are winning right now aren't doing it by adding headcount. They're using AI to absorb volume, deflect repetitive tickets, and free their agents to focus on the conversations that actually require a human.
The Problem
Most support teams are running Intercom out of the box. Fin.ai is barely trained, routing rules are generic, and agents are still manually handling tickets that should never reach them.
The Fix
Schrader Stack builds the system your support org actually needs — AI workflows trained on your content, routing logic built around your team structure, and escalation paths that get the right tickets to the right agents every time.
Software We Support
Intercom
The leading customer messaging platform. We handle the full implementation — workspace setup, inbox configuration, team routing, automation rules, and ongoing optimization so your support team actually gets value from it.
Fin.ai
Intercom's AI agent. When configured correctly, Fin resolves the majority of incoming conversations without human involvement. We train it on your content, tune its workflows by intent, and set escalation paths that keep quality high.
Services
Intercom + Fin.ai Implementation
Full setup and configuration from scratch — inbox architecture, team routing, AI training, and resolution flow design. We build it the way it should have been from day one.
CRM Integration
Connect SugarCRM, HubSpot, Salesforce, or your existing CRM so customer context travels with every conversation — no tab-switching, no data gaps.
Support Workflow Design
We map your actual ticket types and customer intents, then design conversation flows that resolve issues instead of just routing them.
Automation & Optimization
After go-live, we tune routing logic, deflection targets, and Fin.ai performance until the numbers hit. Most clients see 80%+ deflection within 30 days.
From zero to live
Here's how an engagement works.
Audit
We review your current support setup, ticket data, and tool configuration to identify exactly where volume is coming from and where automation can help.
Build
We design and build your Intercom workspace from the ground up — routing rules, Fin.ai workflows, CRM connections, and escalation paths.
Launch
We go live alongside you, monitor the first wave of conversations, and tune the system until deflection and response targets are consistently met.
Contact
Schedule a Strategy Call
If you're ready to get Intercom and Fin.ai working the way they should, fill out the form and we'll reach out to schedule a strategy call.
We typically respond within one business day.